Your privacy and security.
GlobalConnect (“we”, “our”, “us”) respects your privacy. We therefore want to inform you as to how we process the personal data you provide to us, as well as regarding which rights you have.
Below you will find additional information as to how and why we process your personal data. We also describe your rights, e.g. that you have the right to file a complaint with a competent supervisory authority and that you may object to marketing and profiling at any time. You may also withdraw your consent at any time.
Additionally, we describe our legal basis for processing your personal data and how long we store your personal data.
Who is responsible for the processing of your personal data?
GlobalConnect AB, company registration number 556597-6122, is responsible for the processing of your personal data (personal data controller) when we process your personal data for our own purposes.
If you have any questions regarding our processing of your personal data or if you want to exercise any of your rights, you can contact us on +46 (0)200 43 00 00 (customer service), +46 (0)18 843 10 00 (switchboard), or firstname.lastname@example.org. Our postal address is GlobalConnect AB, 753 81 Uppsala. GlobalConnect has a so-called data protection officer who monitors and ensures that the business complies with applicable data processing legislation. You can contact the data protection officer at email@example.com. Please also visit www.globalconnect.net for more information about GlobalConnect.
Where do we get your personal data?
The categories of personal data we collect about you depend upon whether or not we have a contractual relationship with you. We only collect the personal data which is necessary for each instance of processing.
- Prior to marketing and sales of our products and/or services, we have collected your personal data from an external register (such as the Swedish Mapping, Cadastral and Land Registration Authority register, Metria, Bisnode, hittabrf.se, and others), via a notice of interest directly from you or via the property owner or the board of your tenant-owner association.
- In connection with you or your principal entering into an agreement with us, we collect your personal data directly from you or your principal. The data is required to enable us to contact you for the purpose of providing information and delivering the product and/or service ordered by you or your principal, or to enable us to receive a product and/or service we have ordered from you.
- In connection with you seeking employment with us and providing us with personal data.
- In connection with you applying for installment payments, a credit check is carried out and we then receive information about you from credit agencies.
Must you provide us with your personal data?
We must process certain personal data in order to be able to execute the agreements we have entered into with regards to delivery of our services and to enable us to comply with laws and other provisions. You must therefore provide us with this personal data.
You will not be able to become our customer if you do not provide such personal data. In the tables below, you can read about which personal data which you must provide where the legal bases are “performance of agreements” or “legal obligation”.
Who has access to your personal data and why?
Your personal data is processed primarily by us at GlobalConnect. We never sell your personal data to third parties. We will share your personal data as set forth below. In those cases where other parties process personal data on our behalf (known as personal data processors or personal data sub-processors), we have always entered into an agreement which regulates how the personal data may be processed. In the agreement, we have also ascertained both the technical and organisational security levels for processing of the data.
In various areas we retain subcontractors, cooperation partners, and other companies within our corporate group to provide our services to you. For example, in order for a contractor to be able to install a fiber connection, they need to come into contact with you, and in those cases, we share your personal data.
- Public authorities
Public authoritiesUpon request made in accordance with law or public authority decision, we are obliged to provide the data at issue in respect of such decision (e.g., decision of the Swedish Police). The public authority then becomes independent personal data controller. We also provide data to public authorities taking our customers’ interests into consideration, for example applications to the Swedish Tax Agency for deductions for ROT/RUT.
- Cooperation partners
We may also share your data with our cooperation partners, e.g. if you have a fibre connection installed, we provide your data (name and contact information) to service providers that deliver services in our communication network so that they can contact you and offer their broadband services to you. Our cooperation partner then becomes independent personal data controller.
- IT providers
In order to conduct our business in an effective manner in relation to you, your personal data may also be processed in our IT systems, which means that we may share your personal data with our IT providers.
- Providers of financial services
We might provide your personal data to banks and other financial parties and cooperation partners in order to process, store, or manage payments and/or other financial information. The purpose is to be able to conduct our business and perform our commitments to you.
If you would like to have more information regarding how we share your personal data, you are welcome to contact us as described above.
Do we share your personal data outside of the EU/EEA?
We try to always process your personal data within the EU/EEA. However, in certain situations, the data may be transferred to, and processed by, a third party in a country outside of the EU/EEA. In those cases where personal data is processed outside of the EU/EEA, there exists either a decision from the Commission that the third country in question ensures an adequate level of protection or appropriate safeguards, in the form of standard contractual clauses, binding internal company rules, or Privacy Shield, which ensures that your rights are protected. If you would like a copy of the safeguards we have taken or information regarding where they are available, you may contact us as described above.
What are your rights?
You have certain rights regarding how we deal with your personal data. You can read about these rights below.
- Right to withdraw consent, if any
You have the right to withdraw all or part of any consent to processing of your personal data.
- Right to object to processing
You have a right to object to processing of personal data which is based on a balancing of interests.
Even if you make such an objection, we may nevertheless process your data where there exist compelling legitimate grounds which override your interests, rights, and freedoms, or where the processing is carried out for the establishment, exercise, or defense of legal claims.
However, you always have a right to object to the processing of your personal data for marketing purposes or profiling, such as in connection with direct marketing.
- Right to information
You have a right to a written confirmation as to whether and how we process your personal data.
- Right to rectification
You have a right to rectification of any inaccurate personal data concerning you, as well as the right to request that we complete incomplete personal data.
- Right to erasure (right to be forgotten) and restriction of processing
Under certain conditions you have a right to request erasure of your personal data. Such conditions arise where, for example, the personal data is no longer necessary for the purposes for which it has been collected or processed, or you revoke your consent on which the processing is based and there is no other legal basis for the processing.
You also have a right to request that we restrict our processing of your personal data. Such conditions arise where, for example, you contest the accuracy of the data or the processing is illegal and you oppose the erasure of the personal data and, instead, request a restriction on the use of the data.
- Right to complain to a competent supervisory authority
You always have a right to file a complaint with a competent supervisory authority.
It is better to file such a complaint in the Member State within the EU/EEA where you usually reside, where you work, or where an infringement of applicable laws and rules regarding protection of personal data is alleged to have been committed. In Sweden, the competent supervisory authority is the Swedish Data Protection Authority. This right is does not have any impact on any other administrative procedure or judicial remedy.
- Right to data portability
You have a right to receive your personal data from us in a structured, commonly used, and machine-readable format. You also have a right to have your personal data transmitted to another company where this is technically possible (“data portability”).
The right to data portability applies to personal data which you have provided to us in a structured, commonly used, and machine-readable format where the processing is based on your consent or on an agreement and the processing is carried out by automated means.